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Privacy Policy and Customer Service

About Us

This web site is owned and operated by Erics Angling Centre Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:Eric's Angling Centre Ltd401 Selby Road Whitkirk Leeds West Yorkshire LS15 7AY United Kingdom Phone: 01430440034 Fax: 0113 2602033 Email: info

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note: - throughout our website, we use a selection of stock images which may not be the most up to date representation of the actual product. We guarantee that the product will be as described and the latest version unless stated otherwise, however the image may vary to the actual product supplied. If in any doubt, please contact us to ensure that the supplied product will meet your requirements.
Shipping And Handling For UK orders, shipping will be charged at a flat rate of £5 for all orders upto £100. Every order over £100 in value will be shipped post free.
Delivery Schedule We will process your order right away. Your order should be delivered to you the next working day after your order was placed. International orders should generally be received in under 5 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, your payment will be processed by Actinic/Sellerdeck Payments powered by CreditCall. This payment process is 100% PCI DSS compliant offering you complete security and confidence in the protection of your details. Our payment processing includes enhanced security and fraud checks through 'The 3rd Man', 3D Secure (verified by Visa/Mastercard), CVV2 and AVS. We take your security very seriously and only use the most reliable and secure payment processing methods, please rest assured that your payment details are not held in clear text on any web site.
Guarantee All products supplied by us, where applicable are covered by a minimum of 12 months guarantee. Certain suppliers extend thier guarantees beyond this 12 month period however this usually requires product registration etc and you the customer should ensure that you read and complete all necessary guarantee cards etc to ensure you are covered fully.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can: -

Call on 01430440034 (International +441430440034) or
Fax us on 0113 2602033 or
Write to us at 401 Selby Road
West Yorkshire
LS15 7AY
United Kingdom
Privacy Policy Eric's Angling Centre Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.